Shipping policy
OxanaTozArt prepares and ships original artworks from Romania to destinations made available at checkout.
Because original paintings require individual preparation, careful packing, and international transport, delivery dates are estimates unless a fixed date has been expressly agreed in writing.
1. WHERE WE SHIP
OxanaTozArt ships internationally to destinations available at checkout.
Certain artworks, dimensions, framing options, or destinations may require a specialist shipping arrangement. Where an additional shipping cost cannot reasonably be calculated automatically, the applicable cost will be disclosed and agreed before it is charged.
2. PREPARATION AND DISPATCH
Ready-to-ship original artworks are normally dispatched within 5-7 business days after payment is confirmed.
Made-to-order artworks are normally prepared for dispatch within 28 calendar days (4 weeks), unless a different timeframe is clearly stated before purchase.
A genuinely bespoke, personalised, or separately commissioned artwork may follow an individually agreed production schedule.
Preparation may include studio scheduling, hand-painting, necessary drying time, inspection, framing where selected, documentation, and protective packing.
Business days are Monday through Friday, excluding public holidays in Romania.
If an agreed or legally applicable dispatch deadline cannot be met, OxanaTozArt will contact the customer and provide the options required by applicable law.
3. DELIVERY ESTIMATES
International carrier transit after dispatch is generally estimated at approximately 3–7 business days.
Customs procedures, public holidays, remote destinations, carrier disruption, weather, security procedures, government action, or other circumstances outside our reasonable control may extend delivery times.
Preparation time and carrier transit time are separate.
4. CARRIERS AND TRACKING
Artworks are shipped using a tracked carrier appropriate to the artwork and destination.
Tracking details will be provided when available.
A signature or other delivery confirmation may be required.
5. SHIPPING CHARGES
Shipping charges available through the store are displayed before purchase.
Where specialist shipping requires an individual quotation, the customer will be informed before any additional charge is collected.
6. CUSTOMS, DUTIES AND IMPORT CHARGES
International shipments may be subject to import VAT, sales tax, customs duties, brokerage, clearance, handling, storage, or other destination-country charges.
Unless checkout or the order confirmation expressly states that such charges are included, they are normally the responsibility of the recipient.
Customs authorities or carriers may request identification, proof of purchase, tax information, or other documentation for lawful import clearance.
OxanaTozArt cannot control or guarantee customs charges or processing times.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, email address, telephone number, and information reasonably required for delivery.
If an address correction is required, contact oxanatozart.com as soon as possible.
Address changes cannot be guaranteed after fulfilment or carrier processing has begun.
Documented additional charges caused directly by incorrect information may be charged to the customer where permitted by law.
8. RISK OF LOSS OR DAMAGE
Where required by applicable consumer law, the risk of loss or damage remains with OxanaTozArt until the artwork is delivered to the customer or to a third party designated by the customer.
Different rules may apply where the customer independently selects a carrier that was not offered or arranged by OxanaTozArt, to the extent permitted by law.
9. REFUSED, UNCLAIMED OR UNDELIVERABLE SHIPMENTS
If delivery cannot be completed because of an incorrect address, refusal, non-collection, failure to cooperate with customs, or failure to pay legitimately applicable import charges, the shipment may be returned or held according to carrier and customs procedures.
Where permitted by law, documented costs resulting directly from such circumstances may be deducted from an amount otherwise refundable.
Mandatory consumer rights remain unaffected.
10. LOST SHIPMENTS
If tracking indicates a significant delay or possible loss, contact oxanatozart@gmail.com
OxanaTozArt will investigate with the carrier.
If a shipment is confirmed lost before delivery, the remedy required by applicable law will be provided.
For a one-of-a-kind artwork, this will normally mean a refund where replacement of the exact work is impossible.
11. DAMAGE IN TRANSIT
Please inspect the package and artwork promptly after delivery.
Where reasonably possible, photograph visible package damage before opening it and retain the outer packaging, internal protective materials, shipping label, and artwork until the matter is resolved.
Please notify us within 48 hours where reasonably possible and provide photographs of the package, shipping label, protective packing, complete artwork, and affected area.
The 48-hour request helps preserve evidence for carrier claims. Reporting later does not automatically remove mandatory legal rights relating to damage, defects, or non-conformity.
Do not return or repair the artwork before receiving instructions from OxanaTozArt.
12. PACKAGING AND DOCUMENTATION
Each artwork is individually prepared and securely packed according to its size, framing status, and destination.
Where applicable and confirmed for the individual artwork, documentation such as a Certificate of Authenticity may accompany the shipment.
13. MANDATORY RIGHTS
Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or restricted under applicable consumer law.
14. CONTACT
Email:
oxanatozart@gmail.com
Telephone:
+40 770 501 631